Parts Sales Advisor

Do you enjoy speaking to customers on the phone and in person and building rapport? Do you get satisfaction from finding a solution to help a customer under pressure? Robert Davies Machinery Ltd is a small, friendly, family-run business with a loyal customer base specialising in new and used machinery sales and repair. We pride ourselves on providing excellent customer service and product support. We are looking for an agricultural parts sales advisor to join our team at our depot between Shrewsbury and Welshpool. Working hours 8:00am-5pm Monday-Friday, Saturday mornings on a rota basis Up to 25 days holiday (plus Bank Holidays) depending on length of service Salary 23,000- 38,000 per annum depending on experience Independent family business with a small, friendly team Parts Advisor responsibilities include: Engaging with customers to promote and sell parts and/or services, via email, phone and in-person. Ensure parts orders are ready for customer collection or packaged for courier/postal delivery Supplying Service Technicians with required parts. Utilising catalog systems to identify and quote parts for various agricultural equipment. Verifying receipt of incoming shipments on Ibcos Gold system, notifying the customer and addressing any discrepancies. Maintain control of stock levels and assist with stock takes Managing invoicing and other administrative tasks while maintaining a clean and organized parts inventory. Implementing parts sales ..... full job details .....