Parts Sales Advisor

Parts Sales Advisor Location: Sutton-in-Ashfield Employment Type: Full-time, Permanent, 9-5 Salary: Competitive, dependent on experience Infinitive Resources is recruiting for a commercially focused Parts Sales Advisor to join an established engineering business in Sutton-in-Ashfield. You will manage customer parts enquiries from initial identification and quotation through to order conversion and delivery. This position requires strong customer service, attention to detail and the ability to work effectively with supply-chain, logistics and franchise partners. Key Responsibilities Identify the correct parts using technical manuals and online parts catalogues. Respond to customer orders, enquiries and estimate requests. Manage enquiries received by telephone, email and online channels. Prepare accurate and timely parts quotations. Follow up outstanding quotations and estimates. Convert enquiries and estimates into confirmed sales orders. Complete contract reviews for customer orders. Monitor parts sales, pipeline value and conversion rates. Maintain accurate customer, quotation and order information. Respond professionally to customer queries. Provide customers with updates on pricing, availability and delivery. Work with supply-chain and logistics teams to fulfil orders within the required timescales. Liaise with franchise partners to support customer requirements and develop additional business. Identify opportunities to increase parts sales and gross profit. Work towards ..... full job details .....