Parts Advisor

P+S Personnel are pleased to be working on behalf of our clients, who are currently recruiting for a Parts Call Centre Advisor to join their team based in Norwich on a full-time, permanent basis. Definition of Role: To ensure related sale parts are offered or sold at all times. To ensure accurate identification of customers'' needs by means of parts catalogues and computer stock lists. To conduct all transactions with customers with the utmost courtesy. To ensure that there is an implementation of the discount structure as applicable. To ensure that customer satisfaction and customer retention is maximised. To create customer confidence in the group by ensuring a professional attitude and performance. To ensure the highest standard of courtesy and efficiency in customer contact and communication. To assist with any internal or external Sales or Aftersales promotions when required. Objectives: Improved Profitability: To ensure that all required parts for any particular repair or service and additional accessories are offered to customers. Ensure that a receipt is received for all relevant issues. To ensure customer awareness of all products and services available. To carry out promotional work in connection with Group campaigns as directed. To ensure authorisation for parts returns are carried out with the correct procedures. To ensure that any information processed into the computer is accurate. To ensure that any damage or missing stock and customer returns are handled ..... full job details .....