Parts Advisor

The Opportunity
-Are you an experienced Parts Advisor with Automotive / Motor Trade / Dealership industry exposure?
-Are you smart, engaging and enjoy interacting with people, able to deliver expert parts advice to retail and trade customers and technicians?
-Do you want to work for one of the World’s most famous Car manufacturers based in Buckinghamshire?

If your answer is “yes” to these three questions, please kindly read on……..

Our Client, a World recognised and respected Automotive OEM Manufacturer based in Newport Pagnell, Buckinghamshire, are actively seeking an experienced and professional Parts Advisor on an ongoing contract basis. On offer to the successful candidate is a competitive, albeit negotiable hourly rate, based on relevant experience, plus overtime available at an enhanced pay rate.

The Parts Department plays a pivotal role in ensuring seamless aftersales service and customer satisfaction at this prestigious Dealership. It acts as the backbone of the Dealership’s operations, supporting the Service Department, Retail Sales, and Customer Care teams with high-quality, genuine vehicle parts and accessories. You will work as part of a small, dynamic, and fast paced team comprising three Parts Advisors, and three Parts Coordinators.

Your duties and responsibilities will be:

• To offer expert parts advice to retail and trade customers and technicians.
• Maintaining and optimising stock levels, placing and managing orders, and monitoring lead times. Processing returns, cancellations, and credits, while ensuring prompt and professional responses to all customer, supplier, and internal enquiries.
• Ordering, receiving, and issuing parts.
• Ensuring efficient and exemplary customer service.
• Continuously improve processes.
• Trade customer account management.

You will have the following qualifications & experience:

• Should ideally be educated to a minimum GCSE level, better still have a Vehicle Apprenticeship background or equivalent qualification, although plenty of relevant experience will be considered.
• Should be a skilled and professional Parts Advisor, with previous Automotive / Motor Trade / Dealership industry experience.
• You will have relevant skills in Microsoft Excel and will be organised, with the ability to manage parts inventory, and at all times able to provide exceptional customer service.
• You will be a team player and have the ability to work under pressure at times, whilst retaining a professional manner.
• Strong phone and email etiquette is needed.

It would be great if you also have the following;

• Preferably with knowledge of the CDK/Keyloop DMS system used to control stock, but training can be given on this.

This position is available with immediate effect.

If you’re seeking a new opportunity and think you have the skills and experience for this role, then apply now or contact Jason Seed via LinkedIn.

Millbank Holdings Ltd is an equal opportunities employer committed to creating an inclusive and diverse workforce. We welcome applications from all suitably qualified individuals, regardless of background, and encourage candidates from underrepresented groups to apply.
 
We are proud to be a member of the Disability Confident Scheme, and we are committed to ensuring an accessible and supportive recruitment process for everyone. If you require any adjustments at any stage, please let us know and we’ll do our best to accommodate.

Millbank operates as both an Employment Agency and an Employment Business.