Parts Advisor

Greenshields JCB was established in 1996 as the South East of England s premier dealer of JCB Construction and Industrial machinery. Today, we are recognised as one of the world s largest JCB dealers and have an acknowledged wealth of experience across all of our business sectors. We are currently recruiting for a Parts Advisor to work out of our busy Depot in Barking The role has a basic annual salary of between £29,570 per annum and also comes with a monthy KPI bonus and commission opportunities. A parts advsior can aim for an annual OTE of £31,670 plus, if they can achieve the monthly targets set and up sell to obtain commission opportunities. Key Responsibilities Answer all incoming both internal and external telephone calls and take ownership of those calls. To promptly deal with customer orders received over the trade counter or via post, telephone or sales staff. Deal with online enquires and orders. To suggest appropriate product alternatives if applicable and to take advantage of all add on selling opportunities to maximise sales and profit whilst maintaining the highest levels of customer satisfaction and confidence. To be highly proactive in cultivating and achieving additional telephone sales, particularly during quiet periods. To nurture customer business covering all product ranges to achieve individual and depot profit targets, and to participate and maximise all marketing and promotional offers to achieve desired results. To be fully aware and adhere to ..... full job details .....