Parts Administrator

Job Title: Parts Assistant
Location: Poole
Hours: Full-Time (37.5 hours per week, Monday-Friday)

• Monday-Thursday: 08:30-17:00
• Friday: 08:30-15:45

Salary: -26,000 - -27,400 per annum

We are working with a well-established company in the industrial/manufacturing sector to recruit a Parts Assistant to provide administrative support to their parts team. This is a key role ensuring the smooth operation of the after-sales service function and helping to maintain excellent relationships with customers and internal departments.

Key Responsibilities

• Process parts orders and customer enquiries using the company''s computer system.
• Provide general administrative support including typing, filing, and archiving.
• Answer customer telephone calls and emails promptly and professionally.
• Liaise with Accounts, Sales, Engineering, and Packing teams, as well as shipping agents, distributors, and customers, to ensure timely despatch of parts.
• Process Agent/Distributor commission notes.
• Maintain a tidy and efficient working environment.
• Undertake any additional duties as required to support the parts section.

About You

• Previous experience in an administrative, customer service, or parts-related role is desirable.
• Strong organisational and communication skills.
• Proficient in Microsoft Office and comfortable using computer systems to process orders.
• Attention to detail and ability to work independently.
• A proactive, flexible approach to work.

Benefits

• 6.6 weeks annual leave, including Bank Holidays.
• Benefits platform offering discounts on supermarkets, holidays, gym membership, and more.
• Group personal pension scheme with 4.5% employer contribution (employee contributes 4.5%).
• Free parking and complimentary tea/coffee.

INDCP