Partnership Manager

Description As a Partnership Manager, you will be accountable for managing and nurturing relationships with a portfolio of Benchmark Capital partner firms. Your role is pivotal in developing trusted, multi-layered relationships with senior leadership and operational teams within our partners, ensuring their evolving needs are met with Benchmark s solutions and services. Working closely with various internal teams including Partnership Management, Implementation, and Integration you will oversee smooth transitions for new clients and champion the ongoing adoption and optimisation of our platforms and tools. You will play a critical role in resolving service issues, delivering proactive solutions, and driving continuous improvement in both partner and client experiences. What you''ll do Manage day-to-day relationships with a portfolio of partner firms, building trust and multi-tiered relationships at senior and operational levels. Work collaboratively with internal teams to deliver seamless transitions from prospective partners to established clients. Develop a deep understanding of partner needs to ensure solutions are precisely aligned and effectively adopted. Drive engagement and loyalty across our platforms, with a focus on promoting retention. Identify, prioritise, and resolve partner service issues, collaborating across the business to ensure timely resolution. Analyse partnership data, identify trends, and implement proactive solutions. Lead the adoption of ..... full job details .....