Partner Support Executive

Partner Support Executive

Red Recruitment is hiring a Partner Support Executive for our client, a fast-growing digital comparison platform, in their modern Cardiff city-centre office.

We''re looking for a confident, relationship-focused individual to support and strengthen partnerships across a national B2B network. The successful candidate will be comfortable with proactive outbound communication, managing partner relationships, and ensuring high levels of service and engagement.

Benefits & Package for a Partner Support Executive:

• Salary: -28,000
• Location: Central Cardiff, on-site
• Contract: Full-time, permanent
• Hours: Monday to Friday, flexitime between 6am and 8pm, with no core hours
• Two paid weeks off over Christmas and New Year (in addition to annual leave)
• Paid day off for birthday and work anniversary
• Private medical and dental cover, including 24/7 GP access
• Free city-centre parking worth -1,800+ annually (also usable outside working hours)
• Enhanced pension contributions
• Employee referral bonus and recognition awards
• Regular team socials and monthly food events
• Learning and development support

Key Responsibilities of a Partner Support Executive:

• Proactively contact business partners to provide support, discuss account activity, and follow up on performance
• Respond to inbound partner and customer queries with professionalism and accuracy
• Build and maintain strong working relationships across a B2B partner network
• Support onboarding of new partners and manage handovers from internal teams
• Maintain accurate CRM records, including actions, updates, and next steps
• Monitor partner engagement, activity, and service performance
• Identify opportunities for account development, including cross-sell and upsell where appropriate
• Resolve queries efficiently, escalating more complex issues when needed
• Collaborate with internal teams including Sales, Marketing, and Operations to deliver a seamless partner experience
• Share feedback and suggest improvements to enhance service quality and processes

Key Skills and Experience of a Partner Support Executive:

• Experience in customer service, account management, partner support, or a similar client-facing role
• Confidence making proactive outbound calls and managing ongoing business relationships
• Strong communication skills, both written and verbal
• Good organisational skills with strong attention to detail and record-keeping
• Experience working towards targets, KPIs, or service standards
• Comfortable using CRM systems and standard office tools
• A professional and practical approach to handling queries and problem-solving

Desirable:

• Experience in a B2B support or account management environment
• Exposure to onboarding processes or cross-team collaboration
• Commercial awareness with the ability to spot account growth opportunities
• Background in property, professional services, or marketplace platforms

If you are interested in this position as a Partner Support Executive and have the relevant skills and experience required, please apply now!

Red Recruitment (Agency)