Partner Portal Support Specialist

Working Condition: Per our company policy, all employees need to be in office 4 days a week until end of August, and 5 days a week starting from Sep.Job DescriptionThis role serves as a first line of support and point of contact for partners accessing the new partner portal. Primary objectives include managing and resolving incoming inquiries and driving an optimal partner experience.Responsibilities include troubleshooting and responding to inquiries from partners wishing to gain access to the partner portal, and includes onboarding, persona provisioning and facilitating demo trial orders.What The Role OffersBe a brand ambassador for OpenText to partners.First line of support and effective triage for incoming partner requests and troubleshootingPartner Portal AdministrationPartner Onboarding and provisioningTrial and Demo order processingCase managementJob DescriptionThe following is an overview of the Partner Portal Support SpecialistOpportunity Partner Portal SupportPartner portal onboarding, provisioning, profile enablement, partner contact persona administration, login credential setup and triage, demo and trial order processingPoint of contact and triage for external partner portal inquiries.Point of contact for Trial and Demo license support inquiriesTrial and Demo Order processing to ensure partners can successfully demonstrate OpenText productFollowing and tracking Trial and Demo orders to completion by working with cross functional teams (deal desk, billings, ..... full job details .....