38.46-38.46 Hourly
Role:Partner Operations ManagerLocation: LondonWork Model: HybridEmployment Type: ContractWe are seeking a Partner Operations Manager to support the digital news publishing ecosystem, partnering with leading global publishers. This non-technical role bridges publishers, external vendors, and internal teams within a company that delivers large-scale platforms and subscription services to help publishers manage content, grow reader revenue, and provide reliable news experiences.Key ResponsibilitiesAct as the liaison between publishers, vendors, and internal teamsResolve publisher issues through documentation fixes or cross-functional escalationCoordinate projects and programmes across vendors, PMs, and engineering teamsOversee first-level support operations and define SOPs/playbooksManage vendor relationships and ensure effective stakeholder communicationIdentify opportunities to improve documentation, retrain vendors, or escalate feature requests/bugsSupport three core products:Pinpoint: Investigative research tool for journalists; straightforward support (loading/access issues)Reader Revenue Manager: Subscription service tool involving integrations, payments, user management, and financial reporting; fast-paced with frequent feature updatesNews App: High-scale system with low support volume; tickets mainly styling or traffic queries Required Skills andamp; ExperienceExperience Level: Minimum 2-3 years of professional experienceProblem Solving/Troubleshooting: Efficient issue ..... full job details .....