Part-Time Supervisor/Duty Manager

We are seeking a hands on Duty Manager with strong leadership, problem-solving abilities, and excellent communication and customer service skills, capable of handling a wide range of responsibilities effectively.Will also have to be available to work weekends, mornings and evenings.We will be happy to offer this position part time as well as full time to the right candidate(to be discussed at the interview).Will be looking at around £14-£15 per hour plus great tips(an extra £2.50-£3 per hour).What We Offer:Competitive salary and amazing tipsPension SchemeA supportive and creative work environment.Paid HolidayExcellent work/life balanceBelow is a little resume of what is expected/key responsibilities from the right candidate:Guest ServicesAddress guest inquiries, concerns, and complaints promptly and professionally.Ensure guests have a seamless and enjoyable experience.Handle VIP guests and special requests.Monitor customer feedback and work to improve satisfaction levels.Operational OversightSupervise daily operations, housekeeping, rooms, bar and restaurant.Conduct inspections to ensure cleanliness, safety, and quality standards are met.Manage check-ins and check-outs during peak periods.Monitor compliance with health and safety regulations.Staff Supervision and CoordinationAct as the point of contact for staff during the shift.Assign and delegate tasks to team members.Ensure staff adhere to policies, procedures, and service standards.Provide training, coaching, and motivation to employees.Resolve staffing issues, such as scheduling conflicts or absenteeism.Crisis ManagementHandle emergencies such as medical situations, fire alarms, or security issues.Ensure proper communication with relevant teams, such as security or emergency services.Implement contingency plans to minimize disruptions.Administrative TasksMonitor financial transactions, such as cash handling, billing, and refunds.Oversee inventory, supplies, and equipment.Prepare reports on daily operations, revenue, and incidents.Manage budgets and control operational costs during shifts.Customer RelationsBuild and maintain positive relationships with guests.Promote loyalty programs and gather guest feedback.Handle service recovery by offering appropriate solutions to dissatisfied customers.Event and Function OversightCoordinate and manage events, meetings, and functions.Ensure seamless execution by liaising with different departments.Handle last-minute changes or requests from clients.Problem SolvingResolve conflicts among staff or guests efficiently.Manage unexpected challenges like overbooking, technical failures, or understaffing.Reporting and CommunicationAct as a liaison between the staff and senior management.Relay shift summaries and escalate significant issues to higher management.Conduct team meetings to align operations with organizational ..... full job details .....