Part Time Customer Service Coordinator

Are you a natural problem-solver who enjoys untangling complex queries, spotting discrepancies and keeping processes running smoothly? If so, this could be your next move.We''re looking for a Customer Service Coordinator to join our client''s friendly and forward-thinking team. This role sits at the heart of both customer service and finance, making sure product claims, credits and rebills are handled quickly, accurately and with care, turning tricky issues into smooth resolutions. Job Title: Customer Claims and Service Coordinator Type: Part-Time (3 days per week) Salary: 17,000 - 18,000 per annum Location: Bracknell What you''ll be doing:Managing customer claims and queries relating to credits, adjustments and rebills due to incorrect or faulty goodsInvestigating and resolving issues with empathy, speed and precisionReviewing, processing and documenting credits in line with company policyMaking sure corrected invoices are issued accurately and on timeCollaborating with order management, finance and customer service teams to keep processes seamlessMaintaining clear, detailed records and preparing reports on claims, credits and rebillsEnsuring all claims and processes comply with company and system requirements What we''re looking for:Experience handling customer claims, refunds or delivery issues, on faulty goods and incorrect product deliveriesBrilliant attention to detailStrong communication skills to manage customer claims with professionalism and empathyA proactive, ..... full job details .....