Part Time Customer Service Administrator

Part-Time Customer Service Administrator Redditch 24 Hours per Week Office-BasedAn opportunity has arisen for a Part-Time Customer Service Administrator to join a well-established logistics business based in the Redditch area. Working within a busy technical operations team, you will be responsible for delivering high levels of customer service while supporting the coordination and tracking of jobs from start to finish.This role will suit someone highly organised and confident communicating with customers, subcontractors, and internal teams. You will play a key part in ensuring accurate data entry, clear communication, and smooth movement of goods, while keeping customers informed throughout the process.As the Customer Service Administrator, you will be responsible for -Delivering excellent customer service and acting as a key point of contactLoading orders onto internal systems and maintaining data accuracyUpdating and maintaining spreadsheets to support customer service activityLiaising with carriers, subcontractors, and internal departmentsKeeping customers informed of job progress and delivery updatesClosing out job files by obtaining PODs, purchase orders, and required documentationEnsuring jobs are completed and checked prior to invoicingHandling invoice queries, customer complaints, and operational queriesMaintaining accurate filing and system housekeepingEscalating issues appropriately to ensure timely resolutionIdeally, you will have experience in -Customer service ..... full job details .....