Part-Time Customer Relations Officer

Part-Time Customer Relations OfficerPay rate- 20.29 per hour 18.5 Hours per WeekWarwickshire County CouncilHybrid Working - Warwick (office attendance approximately once per month)Are you an experienced complaints professional who thrives in a fast-paced environment and enjoys making a real difference to customer experience?Warwickshire County Council is looking for a Part-Time Customer Relations Officer to join our Customer Relations Service on a temporary-to-permanent basis. This is an exciting opportunity to support the delivery of a high-quality complaints and feedback service, helping ensure residents receive fair, transparent and timely responses to their concerns.About the RoleWorking within the Customer Relations team, you will manage a varied caseload of complaints and feedback across a wide range of council services. One day you could be dealing with a complaint relating to a disabled parking bay, the next supporting a review relating to SEND services or statutory children''s complaints.You will play a key role in:Managing and coordinating customer complaints and representations.Commissioning and quality assuring statutory children''s complaints investigations and reports.Conducting internal complaint reviews and supporting service improvements.Liaising with complainants, service areas and key stakeholders to ensure timely resolutions.Challenging and supporting internal teams to improve outcomes and customer experience.Producing clear, accurate reports and ..... full job details .....