https://jobs.co.uk/job/parliamentary-and-complaints-caseworker-txp--173615a1-2c92-4085-ba23-489508768b47 RSS feed for Parliamentary and Complaints Caseworker at TXP. en-gb Fri, 03 Jul 2026 21:42:48 GMT https://jobs.co.uk/job/parliamentary-and-complaints-caseworker-txp--173615a1-2c92-4085-ba23-489508768b47 https://jobs.co.uk/job/parliamentary-and-complaints-caseworker-txp--173615a1-2c92-4085-ba23-489508768b47 Fri, 03 Jul 2026 11:53:41 GMT Location: London | Salary: 350.00-350.00 Daily | Type: Contract | Parliamentary and Complaints CaseworkerTeam: Strategy, Policy and Engagement (GOV.UK One Login andamp; Wallet)Duration: 6 months ContractLocation: Hybrid/Government Office Location (London, Manchester or Bristol)Rate: £350 per day inside IR35The RoleWe are seeking an experienced Parliamentary and Complaints Caseworker to lead the management of complex casework, complaints, and high-profile operational issues within the GOV.UK One Login and Wallet programme.This role will play a key part in ensuring users receive effective support, issues are investigated thoroughly, and lessons learned are translated into service improvements. The successful candidate will work across multidisciplinary teams, government departments, and external stakeholders to resolve complex problems and improve user outcomes.Key ResponsibilitiesAs a Parliamentary and Complaints Caseworker, you will:Lead and operate a centralised complex casework service, establishing effective frameworks for case management, tracking, escalation, and governance.Ensure compliance with statutory deadlines, service standards, and organisational processes.Investigate operational and service-related issues, collaborating with operati... Contract