Parliamentary and Complaints Caseworker (SC Cleared)

Parliamentary andamp; Complaints CaseworkerContract Length: 6 months IR35 Status: Inside IR35 Location: Hybrid Day Rate: £250 - £350pdAbout the RoleWe are seeking an experienced Parliamentary andamp; Complaints Caseworker to support a high-profile digital transformation programme within central government.This role offers the opportunity to work in a fast-paced environment, managing complex casework, investigating operational issues, handling high-profile complaints, and contributing to the continuous improvement of critical public services.Key ResponsibilitiesLead and manage complex casework and complaints through to resolution.Establish and maintain effective case management, tracking, and escalation processes.Investigate operational and service-related issues, gathering and analysing evidence to identify root causes.Work collaboratively with internal teams and external stakeholders to resolve user issues and improve outcomes.Produce clear, evidence-based recommendations to support service improvements.Analyse complaints and user feedback to identify trends and opportunities for continuous improvement.Build effective relationships with a wide range of stakeholders, influencing decisions and supporting delivery objectives.Ensure compliance with governance requirements and statutory deadlines.Essential Skills andamp; ExperienceProven experience handling complex complaints, casework, or high-profile operational issues.Strong investigative and analytical skills, with the ..... full job details .....