https://jobs.co.uk/job/parliamentary-amp-complaints-caseworker-txp--45089caa-31f9-46ba-841e-281c69eab345 RSS feed for Parliamentary & Complaints Caseworker at TXP. en-gb Fri, 03 Jul 2026 22:48:09 GMT https://jobs.co.uk/job/parliamentary-amp-complaints-caseworker-txp--45089caa-31f9-46ba-841e-281c69eab345 https://jobs.co.uk/job/parliamentary-amp-complaints-caseworker-txp--45089caa-31f9-46ba-841e-281c69eab345 Thu, 02 Jul 2026 23:00:00 GMT Location: London | Salary: £0.00 - £350/day | Type: Contract | Parliamentary and Complaints Caseworker Team: Strategy, Policy and Engagement ((url removed) One Login & Wallet) Duration : 6 Months Contract Location: Hybrid / Government Office Location (London, Manchester or Bristol) Rate: -350 per day inside IR35 The Role We are seeking an experienced Parliamentary and Complaints Caseworker to lead the management of complex casework, complaints, and high-profile operational issues within the (url removed) One Login and Wallet programme. This role will play a key part in ensuring users receive effective support, issues are investigated thoroughly, and lessons learned are translated into service improvements. The successful candidate will work across multidisciplinary teams, government departments, and external stakeholders to resolve complex problems and improve user outcomes. Key Responsibilities As a Parliamentary and Complaints Caseworker, you will: Lead and operate a centralised complex casework service, establishing effective frameworks for case management, tracking, escalation, and governance. Ensure compliance with statutory deadlines, service standards, and organisational processes. Investigate operationa... Contract