Parking Correspondence Officer

A London Local Authority is seeking an experienced Parking Correspondence Officer to join their busy Parking Services team on an initial 3-6 month contract. This is a fantastic opportunity for a candidate with strong written communication skills and previous experience dealing with customer enquiries, elected member correspondence, and statutory information requests within a public sector environment. Working in a hybrid arrangement, you will be responsible for managing a variety of parking-related correspondence, ensuring that responses are accurate, professional, and delivered within prescribed timescales. Key Responsibilities Draft and respond to parking-related correspondence on behalf of the local authority. Handle enquiries received from elected Members, residents, businesses, and other stakeholders. Manage and respond to Freedom of Information (FOI) requests and other information requests. Monitor and process enquiries received through shared service inboxes. Investigate cases and gather information from internal departments to prepare comprehensive responses. Ensure correspondence complies with relevant legislation, council policies, and service standards. Maintain accurate records and update internal systems accordingly. Support the wider Parking Services team with administrative and casework activities as required. About You We are looking for candidates who can demonstrate: Previous experience working within a Local Authority, Parking Services, Civil ..... full job details .....