Parking Appeals and Processing Officer - PCN

Location: Ealing (Hybrid / Office-based - up to 5 days per week, workload dependent) Contract: 3 months ( strong likelihood of extension) Start Date: ASAP Interviews: ASAP Pay Rates£20.96 per hour (PAYE)£27.33 per hour (Umbrella) About the RoleEaling Council is seeking an experienced Parking Appeals and Processing Officer to support the Business Processing Manager in delivering a high-performing parking administration service.This is a hands-on, legislation-driven role focused on parking appeals, statutory compliance, complex customer correspondence, and professional representation at London Tribunals. Post subject to safer recruitment practices - DBS required. Key Responsibilities Prepare and present appeal cases to London Tribunals, including evidence collation and attendance at hearings Assess and respond to PCN representations, applying discretion in line with legislation and Council policy Update PCN and permit cases on parking systems; produce accurate Excel-based reports and statistics Handle PCN and permit enquiries by phone, email and post, including complaints and MP / Member enquiries Support special projects such as Controlled Parking Zones and website content updates Stay up to date with parking legislation and embed changes into daily practice Assist with training and induction of new team members Liaise with internal and external stakeholders: London Tribunals, DVLA, Police, bailiffs and Legal Services Process non-automated permits, refunds, cancellations and ..... full job details .....