Parking Appeals and Monitoring Officer

Job Title: Parking Appeals and Monitoring OfficerLocation: Hounslow - Hybrid working - 1 day a week in officeHourly rate £19.78 PAYE / £26.27 UMB Per HourContract Length: 6 -month contract (possibility of extension)Working Pattern: Full Time, Monday - Friday, 36 hours, Flexible hours 8am-7pm (core hours, 10am-12pm and 2pm-4pm. First few weeks, 9am-5pm)ASAP StartAbout the RoleWe are looking for a motivated and detail-oriented Appeals and Monitoring Officer to join our busy Parking and Customer Engagement team.In this role, you will take ownership of investigating and responding to formal representations and appeals relating to Penalty Charge Notices (PCNs). You''ll play a key part in ensuring cases are processed accurately, fairly, and within statutory timescales, helping us deliver a high-quality service to residents and businesses.This is an exciting opportunity for someone who is analytical, outcome-focused, and thrives in a fast-paced environment.Key ResponsibilitiesInvestigate and respond to all formal representations, appeals, and correspondence relating to PCNsAssess cases in line with legislation, council policies, and proceduresPrepare and submit evidence packs for adjudication hearings, attending hearings where requiredLiaise with legal services, courts, and enforcement agencies as part of the statutory processEnsure performance targets for quality and productivity are consistently met or exceededMonitor and report performance data as requiredManage incoming queries ..... full job details .....