Paid Social Technical Account Manager

About IDHL

With over 20 years’ experience under our belt, we’d say we know a thing or two about all things digital. Our portfolio of services span performance marketing, website development, eCommerce, and data intelligence. We’re more than just a digital agency; we’re our client''s key partner in growth.Joining our performance division, you’ll be part of a team of SEO experts and paid media trailblazers. Working across outreach, technical SEO, digital PR, social media and more – there’s not a part of performance marketing we don’t deliver. Our superpower is helping ambitious brands accelerate their growth in the digital economy, and we work with clients like Costa, tombola, and Lights4fun.Invested in your growth.Personal and professional development are core to life at IDHL. We’ll support your career aspirations with our training programmes and personalised development plans.Inclusivity matters to us.We want our workplace to reflect the diversity of the world we live in. At IDHL, we foster an inclusive environment where every team member feels heard, supported, and valued.About The Role

Your role as Paid Social Account Manager:As a Paid Social Technical Account Manager, you’ll manage a portfolio of clients across multiple social platforms with a variety of budgets, combining an audience-first approach with creative optimisations informed by data insight. You will also coach, mentor and develop junior team members and help shape the products, communication, and delivery of paid or organic social to clients.Main Accountabilities

Manage a portfolio of clients’ paid and organic social accounts across multiple channelsConduct calls with the client and sales to discuss and plan campaignsSetup, implement, track and optimise social campaigns across several marketsUndertake audience research, analysis and strategyComplete creative research, analysis and strategyProvide cost estimates and ensure robust budget managementAd copy writing and testingPrepare and deliver monthly reports and have monthly progress calls with clientsAnalyse social campaign performance and recommend next steps for all reportsBe responsible for the success of social campaigns and client KPIsProvide KPI-focused reportingCollaborate with other teams to ensure consistent deliveryWork with suppliers and platforms to stay up to date on products and best practicesContribute to quarterly reports, client decks and roadmaps aligned with KPIsDelegate tasks to executives on shared accountsWhat we''d like you to bring to the role

High levels of organisation, determination and persistenceAbility to delegate tasks and support executives to meet deadlinesExcellent written and verbal communication and strong customer service ethosMeticulous attention to detail with an analytical mindStrong understanding of audience and targeting skillsStrong time management and proactive collaborationAbility to work well in a team and independentlyPositive, proactive attitude and willingness to develop knowledgeTechnical point of contact who can share knowledge confidentlyOwnership and accountabilityConfident presenter, with willingness to mentor less experienced team membersExperience in Paid and Organic social in an agency or in-house roleAdvanced data manipulation with experience in data downloading, formatting and analysisAbility to implement solutions based on common metrics in paid and/or organic socialStrong knowledge of ExcelAbility to build roadmaps and advise on client strategy against KPIsAbility to manage a portfolio of medium to large clientsPassion for the industry and awareness of changesIdentify opportunities to improve service and support peersMentoring and coaching for junior membersWork on expansion across upcoming social platformsFamiliar with interfaces such as Google Ads and Microsoft AdsSeniority level

Mid-Senior levelEmployment type

Full-timeJob function

Information TechnologyIndustries

Marketing Services and Technology, Information and MediaReferrals increase your chances of interviewing at IDHL by 2xLocations

Leeds, England, United Kingdom and other listed locationsOn the bottom

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