Owner Experience Specialist (Full-time/FTC)

Your missionAs our new Owner Experience Specialist, your mission is to deliver an outstanding homeowner experience from day one. We are the first point of contact for all of our owners - providing guidance, resolving issues, and using insight and data to help them optimise performance and long-term success with Awaze.What you''ll be doingOwn and manage relationships with our portfolio of homeowners, being the first point of contact for any guidance they might needRespond to and resolve queries via telephone, web message and email, delivering first contact resolution wherever possibleAnalyse property performance data to identify opportunities to maximise revenue and improve resultsSupport owners with performance-related discussions in a professional and solutions-focused wayCollaborate with internal teams to ensure seamless serviceWho we''re looking forYou''ll thrive in this role if you''re someone who enjoys solving problems and building meaningful relationships. You''re confident communicating with a wide range of stakeholders and comfortable balancing simple day-to-day queries with more complex commercial conversations.We''re looking for someone who brings:Strong problem-solving and analytical skillsExcellent written and verbal communication skillsA proactive, professional and relationship-driven approachThe ability to manage multiple priorities in a fast-paced environmentBonus points if you have experience in the travel or holiday rentals industry (but don''t worry - ..... full job details .....