Outsourcing Senior Manager

Our client, a fast growing accountancy and professional services firm is looking to hire an Outsourcing Senior Manager to lead the development of a centralised service in response to Making Tax Digital for Income Tax (MTD IT). You will then transition the project into business as usual at scale. This is a permanent full-time role with hybrid and flexible working options (flexing your hours on different days to suit your lifestyle). The role will include:Develop and implement a centralised service to manage MTD IT quarterly reporting.Design workflows, team structures, and digital processes to support delivery.Work with partners to define service scope, client segmentation, and rollout plans.Develop tiered pricing structures and quoting templates.Monitor profitability and client lifetime value.Lead client communication and onboarding to the new service model.Manage onboarding from data collection and software setup through to first submissions.Promote adoption of digital record-keeping tools, primarily Xero and Landmark.Lead migration from manual and legacy systems to compliant digital solutions.Create standard operating procedures (SOPs) and deliver team training.Work with software vendors to integrate tools and manage costs.Recruit, train, and manage the service delivery team.Implement dashboards, KPIs, and performance reporting.Ensure strong processes for MTD final declarations, aligning quarterly submissions with year-end adjustments.Establish reconciliation procedures ..... full job details .....