Outreach Officer - Avon and Somerset, Devon and Cornwall

Job title: Outreach Officer – Avon and Somerset, Devon and Cornwall

Reports to: Therapies Assessor and Service Manager

Salary: Salary of £26,227 per annum

Location: Remote with regular travel across Avon and Somerset, Devon and Cornwall

Hours: Full-Time, 37.5 hours per week

Post No: 2WCSOCFT1

Context of role:

The Outreach Officer plays a key role in raising awareness of services, strengthening community partnerships and supporting the delivery of high-quality bereavement support activities across the region. The postholder will engage with local networks, coordinate events, and support volunteers while ensuring effective monitoring, reporting and continuous improvement.

Key responsibilities:

Support Service:

Event Coordination and Delivery

• Coordinate and deliver regular community engagement activities, including; coffee mornings and support events.
• Organise and facilitate regular wellbeing and social activities, such as; walks or group sessions.
• Represent the organisation at regional events, including supporting fundraising and CYP teams when required.
• Co-lead on bookings and coordination of Ty Uchaf, our respite house.

Awareness, Training and Engagement

• Lead on regional awareness training delivery for non-emergency services and community-based organisations.
• Deliver additional 2wish training programmes as required, including Children & Young People (CYP) and Bereavement in workplace support training.
• Lead awareness and advocacy activities with local ‘support champions’, including professionals within non-emergency services.

Partnership and Network Development

• Actively engage with local bereavement networks through attendance at meetings, hosting information stands and building strong professional relationships across the region.
• Develop and maintain effective links with community partners to expand reach and awareness of services.

Volunteer Support

• Act as a key local contact for volunteers.
• Support the recruitment, training and retention of volunteers in collaboration with the wider team.

Administration, Monitoring and Reporting

Maintain and take ownership of relevant systems and spreadsheets, including those used for:

Event planning and delivery

Marketing and communications

Contact and engagement tracking

Professional and family engagement records

Accurately record interactions with stakeholders, including; families, professionals, champions and referral partners.

Monitor and manage posts/content on Facebook family accounts.

Quality Assurance and Improvement

Support quality audits and contribute to continuous improvement processes.

Collect and review feedback from events and training sessions to inform future development.

General:

To be responsible for organising own work agenda, time management and administration

To keep clear and up to date records on database of activities with families and any ensuing action

To promote the on-going work and continued support that 2wish can offer

To work as part of a team providing support to suddenly bereaved families

To work alongside support team and maintain a seamless approach to service delivery

To maintain a high degree of confidentiality in accordance with the charity’s policies

To show respect and sensitivity for the cultural and religious beliefs of families

To undertake learning opportunities and seek them out for the team

To adhere to all company policies and procedures including Safeguarding, Confidentiality, Health and Safety and Lone Working; and to be proactive in implementing new safe working practices as appropriate

To attend weekend and evening community events in support of the charity as necessary

Participate as and when required in team meetings and one-to-one meetings, and undertake, as appropriate, courses/training/other developmental activities, which is relevant to the role

To contribute to the evaluation and monitoring processes to ensure effectiveness of services and activities provided

Contribute on the social media platforms maintained by 2wish It is the nature of the work that tasks and responsibilities are in many circumstances unpredictable and varied. All employees are therefore expected to work in a flexible way and tasks, which are not specifically covered in their job description may have to be undertaken.

This role is subject to a DBS check.

Person specification:

Experience

Experience of community engagement, outreach or partnership working

Experience of coordinating services for vulnerable people

Experience of working with vulnerable people, including families and/or children

Experience supporting or working with volunteers and bereaved individual

Knowledge

Have a good understanding of bereavement and the effects of grief on bereaved individuals and their families

Have a good understanding of child and adult protection issues and how to respond to safeguard effectively

Understand the principles of risk assessment and risk management for bereaved individuals and their families

Understand and be committed to equal opportunities and diversity issues in policy and practice

Skills/Qualifications/Abilities

Experience of community engagement, outreach or partnership working

Strong organisational and event coordination skills

Confident delivering training or group sessions

Ability to build and maintain relationships with diverse stakeholders

Highly effective administrative skills

Personal qualities

Compassionate and empathetic

Solution-focused with strong problem-solving skills

Committed to continuous improvement and high-quality service delivery

Willingness to travel regionally and attend occasional evening or weekend events

What we do for you:

Salary: Starting salary of £26,227 per annum

Contract type: Permanent

Hours: Normal office hours are 9am – 5pm, Monday to Friday, although alternative hours may be worked with line manager agreement. Work outside office hours may sometimes be necessary and will be compensated for by time off in lieu.

Annual leave: 28 days plus bank holidays. Annual leave steadily increases after five years of service. Annual leave and statutory holidays are calculated on a pro rata basis where applicable.

Pension: 2wish operate a contributory pension scheme. 2wish will auto-enrol you into the scheme in accordance with it’s auto-enrolment obligations. Full details of the scheme will be provided to you once you are enrolled, including the minimum level of contributions that you will be required to make during your membership (current contributions – employer 3% and employee 5%).

Mileage: A fixed rate allowance is payable for agreed mileage in accordance with our expense policy, undertaken on 2wish business in a private vehicle, over and above your usual journey to your workplace/s.

Location: This post is hybrid based with some travel across the region you are covering, as well as the office

Additional benefits for our employees:

An ‘Employee Assistance Programme,’ including wellbeing support

Free parking on 2wish premises

Free branded 2wish clothing

An extra annual leave day on your birthday

Incremental increase in holiday entitlement based on length of service

Paid sick leave

Discounts for personal purchases on 2wish Merchandise

Discounted tickets to UK 2wish events for staff and family

Extra holiday entitlement when taking part in 2wish overseas events

Tools/equipment required for the performance of duties

Reimbursement of work expenses

Bright Exchange employee discounts

Auto-enrolment into company contributory pension scheme after 3 months service

How to apply:

Please return a CV and covering letter, or a CV and two-minute video, by email.

Closing date: Friday 21st August 2026

We reserve the right to close this vacancy early if we receive sufficient applications for the role.

Therefore, if you are interested, please submit your application as early as possible. Only those applicants that have been shortlisted will be contacted for an interview.