Outreach and Communications Officer

The Role As Outreach and Communications Officer, you will act as a key first point of contact for prospective students, managing high volumes of enquiries across email, phone, and SMS while delivering a professional and supportive experience. You will take ownership of reviewing applicant data and documentation to assess eligibility and ensure fair and equitable access to SEO London programmes. Working with the organisation s CRM system (Salesforce), you will be responsible for maintaining high-quality data, tracking student journeys, and supporting informed admissions decision-making. The role requires sound judgement, particularly when handling complex or borderline cases, and a proactive approach to improving processes, systems, and student communications. In addition to frontline admissions support, you will play a critical role in strengthening student conversion and engagement, using data insights to inform outreach strategies and contribute to continuous improvement across recruitment and communications activity. Admissions and Communications Act as a point of contact for prospective students, delivering timely, accurate and supportive responses across email, phone, and SMS. Provide guidance throughout the application journey, ensuring an inclusive and high-quality candidate experience. Manage and prioritise a high volume of enquiries, demonstrating strong judgement and professionalism. Review applications, supporting evidence, and student data to assess eligibility ..... full job details .....