Negotiable
Outpatient Appointments Administrator | Competitive Salary with Excellent Benefits | Full Time | Permanent | Brentwood
Are you looking to build a rewarding career in healthcare administration? Spire Healthcare''s East London and Essex Hub is offering exciting opportunities for enthusiastic and detail-oriented Administrators to join our team as Outpatient Appointments Administrators.
This is a fantastic chance to become part of a dynamic healthcare environment, where your contribution will directly support patient care and experience.
About the Role
As an Outpatient Appointments Administrator, you''ll play a key role in managing the booking process across our East London & Essex Hub. You''ll ensure a smooth and efficient patient administration service, delivering exceptional customer service to patients, consultants, NHS partners, and internal teams.
Key Responsibilities
- Manage bookings for in-patient and day case appointments using systems such as SAP and RIS.
- Maintain up-to-date knowledge of Spire and insurer policies to support accurate bookings and billing.
- Liaise with pre-authorisation teams and insurers to confirm funding prior to patient admission.
- Handle patient and consultant enquiries professionally and promptly, ensuring accurate records are maintained.
- Maintain electronic and manual filing systems with precision.
- Provide guidance on medical coding to ensure compliance with insurer guidelines.
- Prepare and process admission letters and related documentation.
- Collaborate with patients, consultants, and clinical teams to accommodate special requirements.
- Ensure all patient information is handled in line with the Data Protection Act and Spire policies.
Who we''re looking for
- Previous experience in administration and/or customer service.
- Strong attention to detail and ability to meet deadlines confidently.
- Excellent written and verbal communication skills.
- Ability to build positive relationships with colleagues, consultants, patients, and secretaries.
- Proficiency in Microsoft Office, especially Word, Outlook, and Excel.
- Self-motivated, enthusiastic, and able to work under pressure with strong analytical and numerical skills.
Working Hours: Full time 37.5 hours over 5 days, Monday to Friday (shifts between 8am and 7pm) including occasional Saturdays (8am-4pm)
Please ensure you are able to commit to the above before applying.
Contract Type: Permanent, Full time
Benefits
We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
- 35 days annual leave inclusive of bank holidays
- Employer and employee contributory pension with flexible retirement options
- ''Spire for you'' reward platform - discount and cashback for over 1000 retailers
- Private medical insurance
- Life assurance
Our Values
We are extremely proud of our heritage in private healthcare and of our values as an organisation:
- Driving clinical excellence
- Doing the right thing
- Caring is our passion
- Keeping it simple
- Delivering on our promises
- Succeeding and celebrating together
Our people are our difference; it''s their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.
We commit to our employee''s well-being through work life balance, on-going development, support and reward.
Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 38 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.
For us, it''s more than just treating patients; it''s about looking after people.
If we have received sufficient applications, the closing date will be brought forward so please submit your application as soon as possible.