Outbound Operations Coordinator

Our high growth beauty client was created in the 90''s and launched in a Flagship Boutique in Soho, London. They have a loyal worldwide following thanks to its pure, awakening & skin-loving products that create a naturally radiant ''''just had a good night sleep'''' look. Passionate about skincare, the founder creates innovative formulations that are infused with botanicals and beneficial ingredients.

The Role

We are looking for an experienced and skilled Outbound Operations Coordinator to assist in the management of outbound flow to customers, ensuring effective and efficient throughput in the warehouse and on-time delivery to customers. This individual will be responsible for: sending shipping advice notices to the warehouses, assisting with the flow and transit times to ensure on-time delivery, updates to the sales team on order status and generation of shipping documents for example, commercial invoices and packing lists. Having strong communication and organizational skills are essential for success within this role.

Key Job Responsibilities

• Communicating customer shipping orders to warehouses.
• Ensuring SO''s are committed in company portal and logged by warehouses.
• Ensuring prompt delivery/collection of shipments through fluid follow-up measures.
• Tracking shipments to meet customer delivery requirements.
• Preparing documents, packing lists, commercial invoices and shipping instructions.
• Updating new shipping manuals and ensuring compliance to established requirements.
• Reconciling inventory weekly within the system and investigation of miss-alignment.
• Responding to sales team questions and enquiries feeding back on status of deliveries.
• Assisting with chargebacks and customer claim investigations, managing the log and keeping the Finance team updated.
• Performing ops administrative tasks required to manage key accounts.
• Preparing reports for Senior Management, when appropriate.
• Assisting with special events, send outs, bundle formations and all other company initiatives.
• Additional duties as assigned
  
  

Essential Skills Required

• Proven experience in a Logistics role.
• Must have an eye for detail, superb organizational skills and administrative abilities.
• Must have excellent communication skills.
• Must have excellent Excel and Microsoft Office skills.
• Must have a willingness to learn and have a positive team player attitude.
• Previous experience in the Beauty and skincare sector preferable.

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