Outbound Manager

Overview

This role is in support of Cencora''s wholesale distribution services in Europe operating through our Alliance Healthcare business.Job Details

Location: Croydon CR9 0DBDepartment: WarehouseHours/Shifts: 40 hours per week (Apply online only) Monday to FridaySalary: £40,000 to £45,000 (salary dependent on experience)Responsibilities

Plan and expedite the effective and efficient control of the warehouse and despatch operations (i.e. pick, pack and despatch activities but not physical distribution) within in a shift environment in line with budgetary targets and within corporate guidelines.Ensure that labour cost of Outbound activities as described in the budget template fall within targeted costs (agreed cost per line/unit) through the implementation of robust control mechanisms.Ensure specific warehouse overheads are contained within the monthly budgetary limits.Ensure compliance to contractual requirements through the achievement of specific KPIs.Take corrective action to ensure that product damages, customer order shortages and pick errors are kept within agreed levels.Align and maintain the outbound delivery schedule with the transportation schedule.Monitor productivity performance and agreed KPIs with the Warehouse Operations Manager and ensure targets are met or exceeded.Implement warehouse optimisation activities as directed by the Warehouse Operations Manager to reduce Outbound costs and maximise productivity; monitor performance against agreed targets and re-adjust plans for continuous improvement.Manage Data Management clerk to maximise warehouse footprint and stock quantity at pick face with optimum product location.Prepare and maintain a staffing plan ensuring properly trained cover for holidays, sickness and absence.Investigate customer services issues, provide prompt feedback and implement remedial actions to prevent similar issues.Manage the Automat Engineer to maximise automation efficiency.Maintain all inventory management procedures related to Goods out processes in line with company guidelines, working in partnership with the Inventory and Inbound Managers.Ensure the department meets all Health and Safety requirements and Direct Reports are aware of their responsibilities.Ensure compliance to standard operating procedures.Take appropriate steps to maintain Investors in People accreditation, agreeing clear objectives for direct reports and monitoring performance through annual appraisal process as per company guidelines.Take responsibility for all areas of people management for direct reports including coaching and nurturing talent and motivating the team through effective leadership.Provide coaching and guidance to colleagues in areas of responsibility.Work closely with management colleagues to drive efficiencies across the Service Centre promoting a culture of continuous improvement.Competencies

Communication - Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.Customer Focus - Making customers and their needs a primary focus of one''s actions; developing and sustaining productive customer relationships.Information Monitoring - Setting up ongoing procedures to collect and review information needed to manage an organisation or ongoing activities within it.Managing Conflict - Dealing effectively with others in an antagonistic situation; using appropriate inter-personal styles and methods to reduce tension or conflict between two or more people.Stress Tolerance - Maintaining stable performance under pressure or opposition (such as time pressure or job ambiguity); handling stress in a manner that is acceptable to others in the organisation.Technical/Professional Knowledge - Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise.Work Standards - Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.Knowledge, Skills and Experience Required

Experience of managing managers as direct reportsLevel of Decision Making

Make recommendations for the improvement of processes and proceduresImplementation of corporate processes and procedures in a consistent manner in line with company requirementsMake recommendations for improvements in area of responsibilityWorking with management colleagues to develop a culture of continuous improvement across the service centre and making recommendations to Service Centre ManagerAdditional Information

All management roles within the Service Centre will need to be “on call” for emergency ordersAll management roles within the Service Centre will need to participate a weekend working ..... full job details .....