Outbound Logistics Lead

The Outbound Logistics Lead will oversee the efficient and timely delivery of shipments to our clients eComm customers, ensuring high standards of service and compliance.Client DetailsOur client is a leading fashion business.DescriptionThe Outbound Logistics Lead plays a key role in efficiently managing shipments/parcels throughout our client''s European network. Based in London and working alongside the outbound logistics team, key responsibilities will include:Facilitating the movement of domestic, cross-border and international shipments between our clients Distribution Centre(s) and multiple delivery channels.Working directly with transportation vendors to ensure timely and efficient deliveries to consumers.Working closely with the digital operations team by actively communicating delivery disruptions and sharing delivery performance data.Partner with project/digital teams to build testing scenarios for launches into further markets, ensuring effective communication to the business and external partners.Set up, maintaining and continuously improving tracking tools to ensure cross functional teams have visibility of parcels in transit and are informed in a timely manner on possible delays.Partnering with the global technology teams and participating in further development of systems and tools used to optimise and improve the returns and delivery experience.Investigating shortages and damages, submitting claims, following up with carriers and monitoring receipt of ..... full job details .....