Outbound Customer Service Supervisor

Customer Service Supervisor Location: High Wycombe Salary: Competitive (DOE) Are you an experienced Customer Service Team Leader ready for your next step, or a Senior Outbound CustomerService Advisor looking to move into a supervisory role? I m working with a growing and well-established medical equipment supplier and manufacturer in High Wycombe, who are looking to appoint a Customer Service Supervisor to support the Customer Service Manager and help lead a team of 12. This is a great opportunity to join a successful business where you can make a real impact, develop your leadership skills, and be part of a high-performing, supportive team. The Role As Customer Service Supervisor, you ll be responsible for supporting the day-to-day running of the customer service team, ensuring high performance and an excellent customer experience across both inbound and outbound activity. You ll play a key role in supporting the team, particularly within the outbound function, while working closely with field sales to ensure a smooth and consistent customer journey. With a product portfolio of over 35,000 items, you ll also have the opportunity to drive cross-selling and upselling activity, so a commercial mindset is key. Key Responsibilities Support the Customer Service Manager in leading a team of 12 Coach and mentor team members to achieve targets Drive high levels of customer satisfaction across all interactions Oversee order processing, queries and account management Handle escalated ..... full job details .....