Outbound Customer Service Executive

This is an excellent opportunity for an Outbound Customer Service Executive to join the industrial/manufacturing sector in Reading. The role requires a focus on customer service, managing outbound communications, and ensuring customer satisfaction. Outbound Customer Service ExecutiveClient DetailsThe organisation is a well-established and respected name in the industrial/manufacturing sector. Operating as a medium-sized company, they prioritise efficiency and quality in their services, ensuring customer needs are met with precision.DescriptionOutbound Customer Service Executive, Reading Manage outbound communications with customers in a professional and courteous manner.Make outgoing phone calls to customers to resolve ongoing issues and complaintsEnsure timely follow-up on customer inquiries and requests.Maintain accurate records of customer interactions and case updates.Collaborate with internal teams to resolve customer issues effectively.Provide detailed information about products and services when required.Identify opportunities for improving customer service processes.Meet or exceed performance targets and KPIs.Adhere to company policies and maintain confidentiality at all times. ProfileA successful Outbound Customer Service Executive should have:Previous experience in a customer service or case management role.Strong communication and interpersonal skills.Ability to multitask and prioritise workload effectively.Attention to detail and a commitment to ..... full job details .....