Outbound Customer Sales Advisor

Outbound Customer Sales Advisor

Swindon

Temporary to Permanent

Monday to Friday - 37.5 hours per week – Requirement to work weekends on rota basis

£12.21 per hour + Commission

We are currently recruiting for an Outbound Customer Sales Advisor to join our client based in Swindon.

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Principle Accountabilities

Outbound Sales:

• Multi-faceted outbound campaigns covering the company’s existing and any future products
• Engage with new leads to initiate conversations, focusing on obtaining qualified private hearing tests, while identifying upselling opportunities where appropriate.
• Calling customers to follow up on quotes left for the company’s products
• Responsible for implementation of a range of ad-hoc campaigns
• Identify customer needs and propose suitable solutions.
• Consistently achieve and exceed assigned targets and KPIs.
• Maintain accurate and detailed records of calls and sales activities in the CRM system.
• Proactively follow up on leads generated through marketing campaigns.
• Inbound Customer Support:
• Handle incoming calls from customers with a proactive approach to understanding their requirements.
• Resolve customer concerns promptly and effectively, maintaining high levels of satisfaction and encouraging positive Trustpilot reviews.
• Provide professional and courteous service to both new and existing customers via telephone and email.
• Identify opportunities for lead generation during customer interactions.
• Perform occasional administrative tasks as required.

About you

You will have:

• Previous experience in a customer-focused or office-based role.
• Confident in making outbound calls, with the ability to build rapport with customers.
• Strong communication skills, with the ability to engage and influence others effectively.
• Proficiency in basic IT systems, including customer databases, email, and Microsoft Office applications.
• A proven ability to thrive in a target-driven environment.
• Excellent organisational skills and attention to detail.
• A positive and resilient approach, with the ability to handle rejection professionally

By applying for this role you give permission for Purely Recruitment to submit your personal information contained within your CV or any other relevant information provided in order for the prospective employer to review your application for the specific role applied for. Purely recruitment will not submit or use your personal information for any other purposes other than for searching for alternative employment.