Out Sourcing Partner

We are seeking a highly organized and detail oriented Outsource Support Partner to support the Head of Outsource Operations and the Third-Party Relationship Manager by reducing their administrative workload. This role is critical to ensuring smooth operational processes and compliance across the business. The successful candidate will work closely with multiple teams, including Investment, Legal, and external Servicers on the panel. This is an excellent opportunity for someone who thrives in a dynamic environment and can adapt quickly to changing priorities.1. Key ResponsibilitiesSupporting a high-performance Operation Managing an Outsource Mailbox: Oversee and manage a dedicated outsource support mailbox, ensuring all incoming communications, queries, and requests from external servicers are logged, prioritized, and addressed promptly. Handling Day-to-Day Queries: Serve as a point of contact for external servicers, efficiently handling and resolving a wide range of operational and data-related queries in a timely manner Creating Business Packs: Assist with preparation and compilation of comprehensive performance and business review packs for regular meetings with internal stakeholders and external servicers, highlighting key metrics, trends, and compliance status. Onboarding New Portfolios: Coordinate and execute the end-to-end process of onboarding newly acquired debt portfolios onto the system, ensuring timely and accurate paperwork Dealing with Servicer Queries: Triage ..... full job details .....