Out of Hours Helpdesk Operator

Out of Hours Helpdesk OperatorPart-Time Office-Based 26 Hours + On-CallAre you highly organised and thrive in a fast-paced environment? Do you enjoy being the go-to person who keeps everything running smoothly?If so, this Out of Hours Helpdesk Operator role could be the perfect opportunity for you!About the CompanyWe''re partnering with a well-established and trusted management company known for delivering exceptional service and support to its clients. With a strong focus on efficiency and customer satisfaction, their team works collaboratively to ensure operations run seamlessly around the clock.The RoleAs a Helpdesk Operator, you''ll be the central point of contact for clients, contractors, and engineers-ensuring all requests are handled efficiently and professionally.This is a busy and varied position, ideal for someone who thrives under pressure and enjoys problem-solving in real time. Due to the location, a driving licence is preferred.Key ResponsibilitiesHandling inbound and outbound calls in a professional and courteous mannerLogging service requests accurately onto the helpdesk systemCoordinating engineers, contractors, and suppliers to schedule worksMonitoring job progress and providing timely client updatesResolving queries quickly and effectivelyMaintaining accurate records of all communications and actionsSkills and ExperienceExcellent telephone manner and communication skillsStrong organisational and multitasking abilitiesAbility to work efficiently in a ..... full job details .....