Out of Hours Coordinator

We are recruiting Out of Hours Coordinators to join our Emergency Duty Team based in Norwich. The ideal candidate must have a calm and caring personality, excellent customer service skills, competent IT skills and a desire to deliver high quality support to our callers, who may be colleagues, health professionals or our vulnerable service users. A background in the care sector is an advantage. Rate of Pay: £13 per hour plus bank holiday enhancements The role involves answering emergency telephone calls from service users, their family members, Care Managers, and our Care Workers across Norfolk, and parts of Suffolk supporting them with their queries, triaging the calls and following the appropriate procedures to accurately record information, escalate incidents to managers or alert other health professionals or the emergency services. Duties include: Ensuring all calls, incidents, and sickness are documented and reported/escalated if required. Logging all incoming calls and documenting actions taken following the appropriate policy and procedures at all times. Assigning care visits to care workers on our electronic care planning system to cover for staff absence or in the event of an emergency discharge. Adding medication to service users electronic MAR charts and ensuring changes to the planned care are updated in real time on the electronic care planning system. Dealing with out-of-hours GP, ambulances, local authorities, and safeguarding when required. Providing a ..... full job details .....