Out of Hours Coordinator

Out of Hours Coordinator (Service Desk) - Part TimeLocation: Southend-on-SeaSalary: £26,000 - £ hours per week) + Shift Allowance + On-Call AllowanceAre you a confident communicator who enjoys solving problems and providing excellent customer service? Do you stay calm under pressure and enjoy being the person people can rely on? If so, we''d love to hear from you.We''re looking for an Out of Hours Coordinator to join our Service Desk team, ensuring customers receive a professional and efficient service outside of normal office hours.Working PatternFriday: 3:00pm - 8:00pm (office based), then on callSaturday: 8:00am - 4:00pm (office based), then on callSunday: 8:00am - 4:00pm (office based), then on callMonday: 7:00am - 12:00pm (office based)26 contracted hours per week plus on-call duties.You''ll be based in the office during your scheduled shifts before moving to on-call from home. While you''ll need to be available during the on-call periods, calls after 8:00pm and before 8:00am are very rare.We''re also happy to consider a job share or two part-time candidates, and there may be some flexibility around the Friday and Monday hours.The RoleAs the first point of contact for out-of-hours enquiries, you''ll:Answer and manage incoming calls and emails professionally.Log, prioritise and coordinate service requests.Schedule engineers and contractors where required.Keep customers updated on the progress of their requests.Escalate urgent issues appropriately.Maintain accurate ..... full job details .....