Out of Hours Business Travel Specialist (1 Year FTC)

Are you an experienced Business Travel Consultant who thrives on independence and loves solving complex logistical puzzles? This leading global travel management company, is seeking a self-sufficient professional to join their Out-of-Hours (OOH) team for a 12-month maternity cover contract. As a critical anchor of the 24/7 service delivery model, you will be the calm, confident voice supporting corporate travellers when the core day teams are offline. You must therefore be happy to work out of hours schedules which include weekday evenings up to 11pm and alternate weekends.Operating in a reduced-support environment, you will take full ownership of urgent requests, navigate flight disruptions, and ensure seamless service continuity. What you''ll be doing:Independently manage end-to-end business travel bookings, fast-paced changes, reissues, and cancellations. Provide calm, decisive support to travellers during live flight disruptions. Accurately log customer interactions and construct clear escalation notes for day-side teams regarding high-risk issues. Produce highly structured handover notes for the morning teams to ensure zero gaps in service. Act decisively in line with corporate incident management processes. Maintain a comprehensive understanding of varied client travel policies by confidently navigating internal SharePoint knowledge systems. Assist with essential billing-related administration, bill-back processes, seat allocations, and refunds. This is a company that ..... full job details .....