Order Taker and Fulfilment Coordinator

We are looking for an organised and customer-focused Order Taker and Logistics Fulfilment Coordinator to join our Supply Chain and Logistics team. This role is essential in ensuring customer orders are accurately captured and fulfilled efficiently, while maintaining high service levels and strong communication across internal teams and logistics partners. You will play a key role in delivering operational efficiency, service reliability, and customer satisfaction. Key Responsibilities Order Management Receive and process customer orders via telephone, email, and digital platforms Verify product codes, quantities, pricing, and delivery details Ensure orders are processed within agreed Service Level Agreements (SLAs) Identify and resolve discrepancies quickly and accurately Logistics Coordination Schedule deliveries in collaboration with transport planners Liaise with internal fleet teams and third-party logistics (3PL) providers Monitor delivery progress and proactively address delays or issues Support the smooth execution of daily delivery plans Customer Communication Provide timely updates on order status and delivery schedules Respond to customer queries professionally and efficiently Escalate issues where necessary Maintain accurate records of customer interactions and resolutions Reporting and Continuous Improvement Produce daily and weekly reports on order volumes, delivery performance, and service issues Contribute to continuous improvement initiatives ..... full job details .....