Order Progress Coordinator

Location: Redditch Position Type: Full-Time, Permanent Commercial Catering Sector £26,850 per annum / Mon Fri, 08 00 / 25 days holidayMatched 5% pension What is an Order Progress Co-ordinator? An Equipment Order Progress Co-ordinator is an office-based coordination and administration professional responsible for managing the end-to-end progression of equipment orders from initial enquiry through to installation. Working within the commercial catering sector, you will act as the central point of contact between customers, suppliers, sub-contractors, and internal teams to ensure orders are progressed accurately and on time. This is an excellent opportunity for someone who thrives in a busy, detail-focused environment and takes pride in delivering outstanding customer service and smooth operational coordination. What does an Order Progress Co-ordinator do day to day? Receiving and processing new orders and enquiries by phone and email Updating and maintaining the bespoke in-house order management system Chasing customer orders and obtaining delivery and installation deadlines Liaising with sub-contractors and suppliers to confirm and chase work dates Organising installation dates and progressing warranty calls Handling and resolving customer queries and escalated complaints efficiently Supporting the Order Progress Manager and wider team with reports, admin, and holiday cover Delivering training support and managing training requirements as needed Contributing to the overall ..... full job details .....