Order Processor

Job Role: Sales Order ProcessorLocation: SolihullHours: Full Time (Monday - Friday)Pay Rate: 13.00 per hour + holiday payDuration: Immediate start temporary to permanent roleOffice Angels are currently recruiting for a Sales Order Processor to work for a well-established pharmaceutical company based in the Solihull area. In this role, you will be responsible for ensuring that the needs of all customers are met in a timely and professional manner as well as providing accurate monthly forecast submissions across the whole business.Duties will include:To process all orders that arrives within the division on a daily basisTo respond to all telephone requests and email queries in a timely manner, ensuring that a high level of professional service is provided to customers at all times.To resolve any invoice queries in a timely mannerTo ensure that customers receive a KPI''s are met in relation to disputed invoicesTo maintain and update individual account files, ensuring that all information retained is accurate and up to date.Liaise with couriers to track customer deliveries.Responsible for managing demand forecasting for all products, working in collaboration with Sales Managers and Supply Chain. Skills / Experience Required:Previous experience in a customer service environment (medical/pharmaceutical experience is desirable).An excellent telephone manner and ability to deal with customer orders and queries in a helpful, efficient, and friendly manner.Demonstrated excellence in ..... full job details .....