Order Processing Despatch Executive

ORDER PROCESSING /DESPATCH EXECUTIVE

You will be joining our established Clients professional and friendly team – supporting their order and customer service side offering a fast accurate response to orders Salary £29K to £30K plus up to 1K bonus hours 8.30am to 4.30pm can be flexible standard holidays. (car owner driver due to location)

General Duties

Order Processing and Despatch

• Taking or receiving an order from the sales team and taking it through the process to delivery and submitting of invoices
• This includes liaising with suppliers to produce visual proofs and ensuring clients’ logo is used properly and then obtaining proof sign-off from client
• Undertaking some basic artwork and checking client’s logos are correctly formatted
• Taking all the various steps to ensure products are printed correctly and suppliers are able to deliver on time to the client
• Ensuring the products are of the correct quality and in the event of a client complaint or question to liaise with supplier and settle and questions required. This relates to design, print quality, quantity, packing and product quality
• Taking responsibility for managing client stock including (but not limited to) managing restocks, picking/packing stock orders & arranging the despatch of these orders

Key Skills

• Proficient in the use of all standard Microsoft products (Outlook, Excel etc.)
• Highly organised and able to cope with a busy environment
• Attention to detail and able to stay focused
• Professional written and verbal communication skills and ability to communicate and interact at all levels of business
• Happy to work in an open plan office and busy environment

Other office tasks

• Analysis/improve customer experience and collate/obtain google reviews if required
• Contribute to supporting growth with improvements to increase efficiencies & make the customer experience as seamless as possible
• Provide holiday cover for other members of order processing team
• Assisting with collating and assembling packs and other tasks as required