Order Processing Co-ordinator

Our client, an international organisation, is looking for a detail-oriented Order Processing Coordinator to join their team and play a key role in delivering an excellent customer experience to their clients mainly via email.You''ll be part of a collaborative environment where accuracy, organisation and teamwork are essential, directly supporting Order Fulfilment, Customer Care and overall customer satisfaction.The successful candidate will be resilient, quick to learn and adaptable, able to juggle a busy workload. They will also be analytical and comfortable reading reports and interpreting data.We welcome candidates from retail backgrounds as well as previous office experience in customer service and operations.The role is hybrid (1 day a week then 2 days a week after probation) and the hours are either 8.30-5 or 9-5.Duties includeProcess customer orders end-to-end, ensuring accurate system entry and timely stock allocationReview order details and resolve routine issues such as discrepancies, back orders, or cancellationsWork closely with Field Stock Management, Sales Support, Credit and Collections and Supply Chain teams to ensure smooth executionMaintain accurate and up-to-date order records in ERP/CRM systemsSupport backlog visibility and help prioritise orders to maintain service levelsFollow standard operating procedures (SOPs) to ensure consistency and data integritySkills/ExperienceGCSE-level Maths and EnglishExperience in order entry, administration or customer ..... full job details .....