Order Operations Specialist

Order Management CoordinatorLocation: Chalfont St Giles (onsite) Contract: 12-month contract 16.50 p/h We are currently seeking an experienced Order Management Coordinator to support the end-to-end order fulfilment process and ensure the highest standards of order entry quality and customer service.The RoleThis role is responsible for managing customer orders from Order Entry through to Collection, ensuring accuracy, compliance and on-time delivery while providing an excellent customer experience.Key ResponsibilitiesPlan and proactively manage the full customer order lifecycle, from Order Entry to CollectionEnsure order entry and backlog quality, implementing project changes and optimising sales transfersDeliver a high level of customer service, handling queries such as pricing, order updates, stock availability and sales leadsMonitor customer plans versus actuals to optimise On-Time Delivery (OTD) and reduce fulfilment spanValidate orders for accuracy, compliance and required approvals prior to order entryOwn and regularly update key order dates using local operating mechanisms and reportsDaily follow-up on customer credit documentation and inventory statusProvide shipping and billing instructions in line with contract terms and conditionsTrack shipments, installations and applications via reporting toolsSupport collections activity related to OTR issuesProvide root cause analysis for defects and fulfilment issuesMonitor and coordinate daily logistics movements between ..... full job details .....