Order Management Specialist

As a dynamic and growing company, our client are seeking an experienced Order Management Specialist to join their team.

Job Description:

As an Order Management Specialist, you will play a pivotal role in managing and coordinating the entire order process, ensuring seamless communication between customers, sales representatives, and internal departments. You will be responsible for processing orders accurately, tracking shipments, resolving order-related issues, and maintaining customer satisfaction throughout the process. The ideal candidate is detail-oriented, organised, and possesses excellent communication and problem-solving skills.

Responsibilities:

• Process incoming orders, ensuring accuracy and timeliness
• Coordinate order information with customers, sales representatives, and internal teams
• Track shipments and provide regular updates to customers
• Investigate and resolve order-related issues or discrepancies
• Maintain accurate records of orders, changes, and customer interactions
• Collaborate with the sales team to identify potential sales opportunities or improvements to the order management process
• Ensure customer satisfaction by providing exceptional support and resolving any concerns or complaints promptly

Requirements:

• Proven experience in order management or a similar role
• Strong attention to detail and organisational skills
• Excellent verbal and written communication abilities
• Proficiency in using order management software systems
• Ability to multitask and prioritise tasks effectively
• Strong problem-solving and decision-making capabilities
• Customer-focused mindset with an emphasis on providing exceptional service

Further details:

• Monday-Friday 8am-5pm with an early each Friday.
• Free on-site parking
• Salary: -30k35k
• Location: Newbury, Berkshire

Please apply now!

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Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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