Order Fulfilment & Warehouse Manager

OverviewFounded in London in 2010, Glassworks London is an independent fashion brand focused on bricks-and-mortar boutiques and streamlined digital shopping. Our design-led stores and website refresh weekly with new fashion, supported by dedicated staff who act as stylists for customers. With recent store expansions and an ecommerce platform, we are scaling our retail and online channels while maintaining a strong design aesthetic and customer focus.

The RoleThe Order Fulfilment and Warehouse Manager will lead the warehouse team in daily order fulfilment and warehouse activities. Reporting to the CEO, this role suits someone who thrives in a fast-paced environment with leadership experience in stock room/warehouse and ecommerce order fulfilment. The ideal candidate will ensure order fulfilment standards are exceeded and productivity metrics are met with speed and accuracy.

Work ScheduleThis role is based at the head office in Haggerston, London. The contract is for 40 working hours per week, scheduled Mondays to Sundays between 7am and 8pm.

Responsibilities

Lead daily order fulfilment: pick, pack, and dispatch with accuracy and brand standards.

Manage courier claims for lost/damaged parcels.

Manage inbound/outbound stock transfers (QC, organisation, documentation).

Process customer returns in line with company policies.

Support the customer service team with customer queries.

Lead regular stock takes and ensure inventory accuracy.

Handle faulty item workflows: logging, repairs, and reintegration.

Oversee stock write-offs in line with finance/ops guidelines.

Develop junior team members and manage warehouse organisation.

Maintain a supply list, ensuring adequate levels of all supplies, and maintain a clean, efficient workspace.

Report on daily KPIs and drive improvements.

Job Requirements

3+ years’ experience in fulfilment and/or stock room/small warehouse management, with at least 1 year in a leadership role.

Proven track record of driving productivity KPIs and maintaining strong department standards.

Proven ability to lead and manage a team effectively, ensuring productivity and high morale.

Highly organised with excellent attention to detail and the ability to manage multiple tasks in a fast-paced environment.

Familiar with inventory systems and courier platforms.

Calm, efficient, and enthusiastic, even on the busiest days.

A proactive problem-solver with a hands-on approach to stock ..... full job details .....