Order Desk Administrator

Exponential-eFounded in 2002, Exponential-e swiftly established itself as a UK Cloud, Connectivity and Communications pioneer. Throughout our history, a focus upon leveraging leading-edge technology to deliver profitable and innovative services to our clients and prospects has resulted in industry and peer recognition for our ground-breaking approach, a truly world-class ICT services company.We''re a company of innovators who think big and achieve bigger! Our people are crucial to the continuing success of our company. From our CEO to our new Graduates, each of our people demonstrates our PRIDE principles which are at the core of everything we do.Overall purpose of the job:Support all Pre and Post Order Management, managing orders to completion and hand over to Service Delivery for implementation to live/billing.Increasing Customer Experience, Satisfaction, Loyalty and Spend with Exponential-e through the timely and efficient management of customer orders.Key responsibilities for this job:Ensuring all detail is correctly entered on pre-signed Order Forms by following company approved Document ChecklistsCreate Order Forms and SD''s on behalf of ACM - via forecastAmending of pre-signed Order Forms on behalf of ACM''sSupply account information from OSSEnsure all supporting Order Documentation is correct and completedProcessing Sales OrdersTrack all orders through the system ensuring that escalated orders are prioritised accordingly.Coaching and training Sales teams on ..... full job details .....