Oracle Procurement Operations Support

Role: Oracle Procurement Operations Support Location: London, UK (3 days per week in the office) Contract: 6 months IR35: Inside Role Overview: Looking for an Oracle Procurement Operations Support professional with hands-on Oracle Procurement (PPM) experience. The role focuses on workflow management, ticket/query resolution, process documentation, stakeholder support and continuous improvement. Strong communication, attention to detail and operational support experience are essential. Key Responsibilities: Provide first-line support for Oracle Procurement (PPM) processes, responding to colleague and supplier queries and progressing incidents through to resolution Manage and track workflow activities, ensuring requests are processed accurately and in line with agreed procedures. Review and interpret business process and system documentation, identifying gaps, risks or issues and escalating appropriately. Investigate and resolve operational issues, applying judgement within defined support models and engaging SMEs where required. Translate complex end-to-end processes into clear documented workflows, guidance materials and knowledge articles. Support knowledge transfer activities to build capability and consistency across the team. Contribute to testing, process improvement and service enhancement activities to improve operational efficiency and user experience. Maintain a strong customer service focus while ensuring data accuracy, process compliance and operational ..... full job details .....