https://jobs.co.uk/job/oracle-cloud-p2p-support-package-specialist-intuition-it-solutions-ltd--c8072082-5837-452e-9c18-494a71e50e44 RSS feed for Oracle Cloud P2P Support - Package Specialist at Intuition IT Solutions Ltd. en-gb Wed, 23 Sep 2026 14:39:04 GMT https://jobs.co.uk/job/oracle-cloud-p2p-support-package-specialist-intuition-it-solutions-ltd--c8072082-5837-452e-9c18-494a71e50e44 https://jobs.co.uk/job/oracle-cloud-p2p-support-package-specialist-intuition-it-solutions-ltd--c8072082-5837-452e-9c18-494a71e50e44 Wed, 23 Sep 2026 11:54:18 GMT Location: London | Salary: 10000-500000 Annual | Type: Contract | Job Summary The Subject Matter Expert (Support andamp; Ops) plays a crucial role in enhancing customer satisfaction by ensuring the timely and quality resolution of escalated incidents related to Oracle Exadata and Database Administration. This position involves deep technical expertise and active engagement with stakeholders to drive improvements in operations and support processes. Key Responsibilities 1. Ensure Timely Resolution And Quality Compliance Of Escalated Tickets Related To Oracle Exadata And Database Administration In Line With Established Slas, Leveraging Expertise To Analyze Complex Issues Effectively. 2. Mentor Team Members And Administrators By Preparing Standard Operating Procedures And Maintaining Effective Documentation, While Also Facilitating Knowledge Sharing Sessions To Enhance Team Capabilities. 3. Validate Change Order Implementation Plans And Ensure Compliance With Human Error Protocols, Actively Participating In Capacity Planning To Optimize Resource Allocation. 4. Foster Positive Customer Relationships By Actively Participating In Meetings To Gather Feedback And Understand Any Ongoing Issues, Ensuring Swift Resolution And Customer Satisfaction. 5. Valid... Contract