Optimisation and Governance Senior Consultant

DUTCH speaking Optimisation and Governance Senior Consultant - Remote based in the UK or in The Netherlands - 465 euros per day - duration until end of October as this is sick leave coverKey responsibilities include: Responsible for the high-quality delivery, governance and continuous improvement of assigned Procurement Services and Software Asset Management activities. Activities and responsibilities may include:* Act as a primary consultant and trusted advisor for assigned clients, building strong working relationships and understanding their business priorities, procurement processes and software life cycle requirements* Provide advanced advice and guidance for client licensing, administration, purchasing and procurement questions, using service management portals, email, telephone and client meetings as appropriate* Coordinate and oversee service desk workflow, including ticket allocation, prioritisation, quality control, escalation management and timely resolution in line with agreed service levels* Monitor service performance against agreed Service Levels, identify risks or trends, and proactively initiate corrective actions or service improvement activities* Managing multiple concurrent tasks: tracking progress against deadlines and expectations, working with your colleagues to understand anomalies, overcome conflicts or issues* Lead regular client service reviews, prepare status updates, explain operational performance and recommend practical improvements to enhance ..... full job details .....