Optical call centre assistant

Optical Call Centre Advisor - BrightonAbout Lunaria Recruitment Lunaria Recruitment is a specialist recruitment agency dedicated to the optical sector. We work with independent and high-profile optical businesses across the UK, connecting talented optical professionals with great career opportunities. We are currently recruiting for an Optical Call Centre Advisor to join a friendly and professional team in Brighton. The Role We are looking for a confident, friendly and customer-focused person to join an optical call centre team. You will be the first point of contact for patients and customers, providing excellent service and helping to ensure every enquiry is handled professionally. Your responsibilities will include: Answering incoming calls from patients and customers Booking and arranging appointments Responding to customer queries and providing accurate information Making outbound calls where required Managing appointment changes and cancellations Updating customer and patient records accurately Liaising with optical practices and internal teams Providing a professional and friendly customer experience Handling a busy call environment while maintaining excellent service levels About You We are looking for someone who is: Confident and professional on the telephone Friendly, approachable and customer-focused Well organised with excellent attention to detail Comfortable working in a busy environment A strong communicator Computer literate and confident using different ..... full job details .....